Description
Terms & Condition:
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- Delivery within 4 working days after payment received.
- Delivery services are scheduled based on predefined route planning and are subject to change. Please note that deliveries may be delayed due to unforeseen circumstances such as adverse weather conditions or vehicle breakdowns.
- No delivery Saturday, Sunday & Public Holiday and after working hours. No delivery according to time request.
- Staircase delivery surcharge only to 1st, 2nd, 3rd and 4th floor.
- Bottle security deposit refundable for subscription customer with minimum 5 bottles belongs to Ace Water and ordered minimum 3 times in 180 days.
- Refund policy: Bottles that are return in good condition, refund will be paid by cash in hand. For refund by bank transfer only to local bank account. We do not refund to foreign bank account. Balance unused or unopened bottles that has been delivered will not be refunded. Refund is only for deposit paid for our label brand on the bottles.
- Switching supplier and swapping bottles policy: Please check with old supplier for policy on deposit refund before swapping bottles. Once swapped, you will not be able to get refund deposit from old supplier and us.
- Picture for illustration purposes. We supply all types of brands based on stock availability.
- During water disruption, public holiday on working days, delivery will delay 3-6 days, please plan ahead for peak season, long holidays as we will experience high volume orders.
- Fee processing policy: Ace Water shall impose a processing fee 1% or bank charges for any changes, reversal or cancellation of a bank account transfer, Payment Card Transaction and mobile wallet transaction that it performs on behalf of the customer. For more details pls read our Shipping, Refund and Return policy.
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