Shipping
All orders are shipped directly from our store in Puchong. Once your order is shipped, you will receive a tracking number via email. Tracking number may have delayed updates due to transit so if you do not receive your order in 2-3 working days upon receiving your tracking number, do let us know! Otherwise, your order is well on their way.
Return and Refund Policy
Cancellation and refund policy for placing wrong order or undeliverable locations:
If you have placed wrong order or placed order at location we not able to delivery with payment through the website, Ace Water shall impose a processing fee 1% on any reversal or cancellation of a Payment Card Transaction and mobile wallet transaction that it performs on behalf of the customer. Ace Water will not refund the 1% processing fee or any part thereof that it had deducted from the earlier payment made to Ace Water through our payment gate way service provider.
Return product policy:
All sales are final and we will not be able to accept change-of-mind returns. In cases where you do receive a defective item, please let us know and we’d be more than happy to replace the item for you. Please email us at orders@acewater.my for us to assist you with the replacement.
Damage goods during delivery policy:
We will provide 1 to 1 exchange of products if found to be damaged during the process of delivery or manufacturing defects. Only eligible for replacement if items are in original packaging,
Return policy for product based on taste preference:
We are committed to providing high-quality bottled water that meets strict safety and quality standards. However, taste is subjective and may vary from person to person.
Please note that returns or exchanges are not accepted for bottled water due to personal taste preferences after purchase. Once the product has been sold and opened, we are unable to resell it for health and safety reasons. There is no refund for unopened or unused bottles or cartons, goods sold and are not refundable.
We encourage customers to try smaller bottle sizes before committing to larger quantities, especially when purchasing a new brand for the first time.
If you have any other questions, please let us know at orders@acewater.my for us to assist you with it.
Thank you for your understanding and continued support.
